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Refund Policy


Thank you for choosing Paint My Numbers! We want you to be completely satisfied with your purchase, but we understand that sometimes a refund may be necessary. Below you will find our refund policy:

Money-Back Guarantee: If you are not satisfied with your Paint By Numbers purchase within the first 30 days of receiving it, you may request a full refund. Please note that this guarantee only applies to purchases made directly from Paint My Numbers.

Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving your purchase to arrange for a replacement or a refund. We will cover any shipping costs associated with returning the damaged or defective product.

Lost or Stolen Packages: If your package is lost or stolen during shipping, please contact us immediately. We will work with the shipping carrier to locate your package or provide you with a refund or replacement.

Refunds: Refunds will be processed within 7-10 business days of receiving your returned product. Refunds will be issued to the original payment method used to make the purchase. Please note we do not offer refunds for change of mind.

Returns: To initiate a return, please contact us at [email protected]. We will provide you with instructions on how to return your product.

Please note that we do not accept returns or issue refunds for any product that has been used or altered in any way.

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at [email protected]. We are always happy to assist you!


Unfortunately, we cannot accept returns on sale items or gift cards

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